- Norton antivirus for mac subscription key install#
- Norton antivirus for mac subscription key upgrade#
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Norton antivirus for mac subscription key install#
Worse, NAV 11 and NAV 12 activation keys are different, and you can't use the new key to install the older software that's included on the disc.
Norton antivirus for mac subscription key upgrade#
(Sadly, it's even more confusing if you switch to OS X Lion, since you do need to upgrade if you need NAV 12. Hopefully Symantec will add some details to the store, so customers can be sure they're choosing the right option when ordering online. Customer Service can assist you in exchanging your order. In short, you already owned a copy of NAV (which simply needed to be renewed), but ended up purchasing an additional copy, which you probably didn't need, and can't use. However, an activation starts a new clock for 365 days, and the customer would lose out on any remaining time on a subscription (as well as the older/existing license). No previous time is lost, and no new activation/license is needed. A renewal extends an existing product's subscription 365 more days. Sadly, the whole process is not very user-friendly, since activations and renewals aren't interchangeable. MyNortonAccount is waiting for you to activate your second copy, but it's not possible on your first Mac, since activations can't be used for renewing existing licenses.
I've already answered your question in the other thread, but I'll address the specifics here.
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